Privacy Policy

Privacy Policy – Sukoon

Last Updated: 23 May 2026 Welcome to Sukoon (“Sukoon”, “we”, “our”, “us”). Sukoon is a digital emotional wellness and guided conversation platform intended exclusively for users aged 18 years and above. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you access or use the Sukoon mobile application, website, chat services, voice services, support systems, or any related features (collectively, the “Platform”). By accessing or using Sukoon, you agree to this Privacy Policy and consent to the processing of your information in accordance with applicable Indian laws including but not limited to:
  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Digital Personal Data Protection Act, 2023 (“DPDP Act”)
  • Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
  • Applicable RBI, payment, cybercrime, and consumer protection regulations
If you do not agree with this Privacy Policy, you must not use the Platform.

IMPORTANT AGE RESTRICTION

Sukoon is strictly intended for individuals who are:
  • 18 years of age or older; and
  • legally competent to enter into binding agreements under Indian law.
We do not knowingly permit minors to use the Platform. If we discover that a user is below 18 years of age:
  • the account may be suspended or permanently removed;
  • associated information may be deleted;
  • access may be restricted without prior notice.
By using Sukoon, you represent and warrant that you are at least 18 years old.

NATURE OF THE PLATFORM

Sukoon is an emotional wellness and guided conversation platform. Sukoon:
  • does not provide medical treatment;
  • does not provide psychiatric diagnosis;
  • does not provide legal advice;
  • does not guarantee future outcomes;
  • does not provide supernatural guarantees;
  • does not provide emergency mental health intervention services.
Guides, listeners, mentors, or advisors available on Sukoon are independent service providers and their guidance is intended only for emotional support, reflective conversation, and general wellness purposes. Users must independently evaluate any information, advice, or guidance received.

INFORMATION WE COLLECT

3.1 Information You Provide

We may collect the following information:

Account Information

  • Mobile number
  • Name or nickname
  • Gender (optional)
  • Language preference
  • Age confirmation
  • Profile information

Communication Information

  • Chat messages
  • Voice communication metadata
  • Session notes
  • Support requests
  • Feedback and ratings

Payment Information

Payments are processed through authorized third-party payment gateways. We may collect:
  • transaction IDs;
  • payment status;
  • wallet usage;
  • billing records.
We do not store complete debit card, credit card, or UPI PIN details on our servers.

Wellness & Preference Information

Users may voluntarily disclose:
  • emotional concerns;
  • relationship concerns;
  • anxiety-related discussions;
  • stress-related information;
  • personal experiences.
Such information may qualify as sensitive personal data under applicable law.

3.2 Automatically Collected Information

When you use Sukoon, we may automatically collect:
  • IP address
  • device information
  • operating system
  • app version
  • crash logs
  • usage activity
  • login timestamps
  • session duration
  • approximate location information
  • browser information
  • referral data

3.3 Cookies and Tracking Technologies

We may use:
  • cookies;
  • SDKs;
  • analytics tools;
  • device identifiers;
  • session tracking technologies.
These help us:
  • improve user experience;
  • prevent fraud;
  • maintain security;
  • analyze platform performance.
Users may disable cookies through device or browser settings, though certain features may not function properly.

HOW WE USE YOUR INFORMATION

Platform Operations

  • account creation and authentication;
  • user verification;
  • guide matching;
  • session management;
  • customer support.

Safety & Security

  • fraud prevention;
  • spam detection;
  • abuse prevention;
  • cybercrime investigation;
  • policy enforcement;
  • moderation and trust monitoring.

Payments & Billing

  • transaction processing;
  • refunds;
  • wallet management;
  • invoice generation.

Product Improvement

  • analytics;
  • debugging;
  • feature optimization;
  • personalization.

Legal Compliance

  • compliance with applicable law;
  • responding to legal notices;
  • cooperation with law enforcement agencies;
  • court orders and regulatory requirements.

LEGAL BASIS FOR PROCESSING

We process personal data based on one or more of the following grounds:
  • user consent;
  • contractual necessity;
  • legal obligations;
  • legitimate interests including platform safety, fraud prevention, and service improvement.

USER CONSENT

By using Sukoon, users expressly consent to:
  • collection and processing of their information;
  • moderation and review of conversations for safety purposes;
  • secure storage of platform communications;
  • fraud monitoring and misuse prevention.

CHAT MONITORING & SAFETY MODERATION

To maintain platform integrity and user safety, Sukoon may:
  • review reported conversations;
  • use automated moderation systems;
  • detect abusive or harmful conduct;
  • identify prohibited activities.
Users acknowledge that chats may be monitored for:
  • policy violations;
  • sexual exploitation risks;
  • harassment;
  • fraud;
  • blackmail;
  • extortion;
  • illegal solicitation.

PROHIBITED CONTENT & ACTIVITIES

  • share explicit sexual content;
  • engage in harassment or abuse;
  • threaten self-harm or violence;
  • promote illegal activity;
  • impersonate others;
  • solicit money outside the platform;
  • share personal contact information for exploitation;
  • use the Platform for escorting, prostitution, trafficking, or unlawful services.

THIRD-PARTY SERVICE PROVIDERS

We may use third-party providers including:
  • cloud hosting providers;
  • analytics providers;
  • customer support tools;
  • payment gateways;
  • communication infrastructure providers.

DATA RETENTION

We retain information only for as long as reasonably necessary for:
  • platform functionality;
  • legal compliance;
  • dispute resolution;
  • fraud prevention;
  • security purposes.

DATA SECURITY

Sukoon implements reasonable security practices including:
  • encrypted transmission;
  • access controls;
  • restricted administrative access;
  • server protection mechanisms;
  • authentication systems;
  • periodic security reviews.
However, no digital system can guarantee absolute security.

YOUR RIGHTS UNDER APPLICABLE LAW

Subject to applicable law, users may have rights including:
  • right to access information;
  • right to correction;
  • right to withdraw consent;
  • right to grievance redressal;
  • right to request deletion where legally permissible.
Requests may be submitted to: Email: privacy@asksukoon.app

ACCOUNT DELETION

Users may request account deletion through:
  • app settings;
  • support request;
  • registered email communication.

CROSS-BORDER DATA TRANSFERS

Certain data may be processed or stored outside India using secure infrastructure providers.

EMERGENCY & CRISIS DISCLAIMER

Sukoon is not an emergency service. If you are experiencing:
  • suicidal thoughts;
  • self-harm risk;
  • severe psychiatric distress;
  • medical emergencies;
  • immediate danger,
Please contact:
  • local emergency services;
  • licensed medical professionals;
  • trusted family members;
  • certified mental health helplines.

LIMITATION OF LIABILITY

To the maximum extent permitted by law: Sukoon shall not be liable for:
  • emotional outcomes;
  • user decisions;
  • guide statements;
  • indirect damages;
  • mental distress claims;
  • loss of data;
  • service interruptions;
  • unauthorized access caused beyond reasonable control.

INDEMNITY

Users agree to indemnify and hold harmless Sukoon, its founders, employees, affiliates, contractors, and partners against claims arising from:
  • misuse of the Platform;
  • policy violations;
  • unlawful conduct;
  • infringement of rights;
  • disputes with other users or guides.

GOVERNING LAW & JURISDICTION

This Privacy Policy shall be governed by the laws of India. Courts located in New Delhi, India shall have exclusive jurisdiction over disputes arising from or relating to this Privacy Policy and the Platform.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updated versions may be posted on the Platform with revised dates.

GRIEVANCE OFFICER (INDIA COMPLIANCE)

In accordance with applicable Indian law, the Grievance Officer details are: Name: [To Be Appointed] Email: grievance@sukoonapp.online

CONTACT US

For privacy-related concerns, contact: Sukoon Support Team Email: support@sukoonapp.online Privacy: privacy@sukoonapp.online Website: https://sukoonapp.online

USER ACKNOWLEDGEMENT

By accessing or using Sukoon, you acknowledge that:
  • you are 18 years or older;
  • you understand the nature of the Platform;
  • you consent to this Privacy Policy;
  • you understand that Sukoon is not a substitute for medical or psychiatric treatment;
  • you use the Platform voluntarily and at your own discretion.
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